How to set a custom company greeting for an Automated Attendant

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Each automated attendant has a custom company greeting by default. It is recommended, though, to record and use your custom greeting prompt with your company's name so that callers can easily understand if they reached the right party.

To set a custom company greeting perform the following steps:

  1. On the web client and Desktop App, click your user name in the upper right corner and, then, click Administration.
  2. Click the Cloud telephony tab.
  3. Navigate to Site settings > Auto attendants.
  4. Click Add automated attendant and navigate to Company greeting section.

    The default company greeting is selected.

  5. Click Set the company greeting to configure a custom company greeting for the first time.

    After setting the company greeting for the first time you may change it by clicking Edit the company greeting.

  6. On the popup window you can either:
    1. click on the red button to record a custom company greeting up to 30 seconds. You can hear your recording by clicking the play button. Click on the red button to stop the recording. If you want to hear your recording you can click the play button. Once you complete your recording click Save.

      If you click New recording the first record will be deleted and you will be offered to start a new recording.

    2. or click Upload file to upload an already recorded message and click on Save.

      The following restrictions apply regarding the audio file:

      • The supported file formats are WAV, AAC, MP3, MP4 and M4A.

      • The file size must be up to 3 MB.

      • The duration of the recording must be up to 30 seconds.

      The audio file is recommended to be in WAV format with PCM 16 bit, 48 kHz mono so that callers can get the best audio quality. You would alternatively record the custom greeting prompt in AAC, MP3, MP4 or M4A format with 16KHz sampling or above, but this would impact the audio quality perceived by the callers due to transcodings and sampling rate adoptions required.

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