Assigning a phone number to a user

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Once the OpenScape Cloud is configured and active, you can, as an administrator, assign a phone number to a user in your domain so that they are able to make and receive phone calls through Circuit.

You can also set whether the user has a supported desk phone that can be used with OpenScape Cloud. For further guidance, watch our YouTube video.

  1. On the web client and Desktop App, click your user name, and then click Administration.
  2. Click the Users tab.
  3. Select the user to whom you want to assign a phone number.
  4. Locate the Cloud telephony section.
  5. Click Select next to Phone number and select a phone number from the list displayed.
  6. From the drop-down list next to Call permissions select the call permission that will be assigned to the user:
    • International - allows calls to international numbers.

    • National - allows calls to phone numbers within the country as it is identified by the country code in the phone number.

    • Local - allows calls only to the area as it is identified by the area code in the phone number.

    • Office (internal only) - allows calls only to private numbers.

    • Premium - allows unrestricted calls.

  7. If the user has a supported desk phone that can be used with OpenScape Cloud, from the Desk phone drop-down list, select whether a Unify phone or a Third party phone shall be assigned to the user.
  8. Click Save.

The user is able to make and receive phone calls on their assigned phone number. The first time that the user will attempt to sign in to Circuit (after being configured for telephony through Circuit) they will be asked to read and accept the Emergency Call Disclaimer. The phone calls view will be displayed on the left sidebar of the screen. Also, they can navigate to Settings > Telephony to find the phone number assigned to them.

If you have assigned a desk phone to the user, a new Desk phone settings section will be shown to you displaying the settings to apply to the phone so that it can be used with OpenScape Cloud.

For Unify phones, the settings include the Deployment PIN and Security PIN. The deployment Status of the phone is also displayed; this it can be either Deployed or Not deployed.

For Third party phones, the settings include:

  • SIP server address

  • SIP server port

  • Transport protocol

  • User ID. This is usually identical to the phone number assigned to the user who will be using the phone, excluding the plus sign ("+").

  • User-specific Password for SIP digest authentication.

  • Certificate for establishing a secure TLS connection to OpenScape Cloud.

These settings, despite they are displayed under “Desk phone”, can be used to configure other third party SIP devices as well, like Terminal Adapters to connect e.g. a fax device.

If you have assigned a Unify phone to the user, the user will be also able to view the desk phone settings by navigating to Settings > Telephony on their Circuit client.

You can now proceed to configure the phone for OpenScape Cloud on behalf of the user. Unify phones would be also configured by the users themselves. For detailed configuration instructions, please visit the following article and click on any phone in the list: What SIP phones can I use with OpenScape Cloud?

If you want to unassign the phone number from the user, click Unassign. This will also result in unregistering the user’s phone from OpenScape Cloud, if they have one. Any existing connection of the device to OpenScape Cloud / Circuit will be disabled.

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