How do I regenerate the Deployment PIN and Security PIN for a Unify phone?

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Once a Unify phone is assigned to a user, the device must be configured with a Deployment PIN and a Security PIN in order for the user of the phone to be able to make and receive phone calls through it. The PINs can be found and regenerated at any time via Circuit.

Once the new PINs are generated, the old PINs will become invalid. This will disable any existing connection of the desk phone to OpenScape / Circuit. The phone must be configured with the new PINs in order for the user of the phone to be able to make and receive phone calls through it.

  1. Sign-in to Circuit.
  2. On the web client and Desktop App, click your user name and then.
    • If you are a domain administrator, navigate to Administration > Cloud telephony, and select the user of the phone.

    • If you are the user of the phone, navigate to Settings > Telephony.

  3. Locate the Desk phone setting section.
  4. Click Regenerate PINs.
  5. When prompted to confirm that you want to regenerate the PINs, click Yes.

A new Deployment PIN and a new Security PIN are generated and displayed in the Desk phone settings section.

Make sure to configure the phone with the new PINs as described in: How to configure a Unify phone for use with OpenScape Cloud.

For further guidance, watch our YouTube video.

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